• Plans and conducts new hire orientation and maintain new hire packets.
• Administers benefits programs such as health, dental, vision, life, supplemental, FSA, and 401k
• Track and maintain paid time off records
• Process and maintain records of benefit plans participation, personnel transactions such as hires, promotion, transfers, and terminations, and employee statistics for government reporting
• Coordinates management training in interview, hiring, terminations, and performance review
• Assist management in appropriate resolution of employee relations issues.
• Responds to inquiries regarding policies, procedures, and programs.
• Administers performance review program to ensure effectiveness, compliance, and equity within organization
• Balances payroll accounts by auditing information; identifying and resolving discrepancies; initiating journal entries
• Maintain compliance with federal and state regulations concerning employment
• Writes job descriptions, conducts wage surveys within labor market to determine competitive wae rate
• Create succession plans, retention, and employee training
• Processes all unemployment claims for office personnel
• Prepares employee separation notices and relates documentation, and conducts exit interviews
• Prepares reports and recommends procedures to reduce absenteeism and turnover
• Perform basic accounting and financial functions as required, including chapter accounts payable administration
• Perform adhoc projects as directed other administrative functions as needed

Partnership Development Executive

Reports to:
Senior Sales Manager

Direct Reports:
N/A

FLSA Status:
Exempt

Essential Duties and Responsibilities:

Account Executive is responsible for the selling new accounts, retention and growth of existing account base. These responsibilities would include ownership and management of the account. Duties would include but not limited to placing orders, service and billing resolution and maintenance of the account.

Job Description:

• Acquire new customers through cold calling efforts as required.
• Meet/exceed monthly sales quota targets and goals.
• Manage tactical aspects of overall account strategy.
• Execute on strategies to penetrate accounts through close coordination with the customer.
• Utilize consultative and solution selling techniques to drive NSHMBA opportunities within assigned
• Deliver professional company presentations to customers
• Maintain frequent and personal contact with customers to build strong professional relationships
• Manage customer expectations in accordance with company approved methodologies
• Maintain a professional image and work enviroment
• Proactively promote positive interaction and professionalism with internal and external customers.
• Aggressively handle customer inquiries and escalations professionally.
• Preparation and timely submission of daily/weekly call reports, funnel activities and monthly sales forecast using appropriate sales automation tools.
• Attend all required sales meetings and training sessions.

Position Qualifications:

The chosen candidate will have a minimum of 2 years sales experience and the ambition and drive to excel in this position.

• Bachelor's degree in related discipline or equivalent experience required.
• Minimum two year experience selling in a cold calling environment.
• Excellent verbal, written, presentation and interpersonal skills.
• Strong organizational and negotiation skills.
• Confident attitude with the ability to work well in a high pace team environment.
• Sound decision making and problem solving capabilities.
• Ability to handle customer inquiries and escalations professionally.
• Personal commitment to providing quality customer service.
• Computer literacy strongly preferred.
• At least five years experience working in the sales or non-profit industry a plus
• Travel may be required

Experience/Minimum Experience Requirements:

• Bachelors Degree
• At least 3 years of analysis experience
• 1-2 years of relationship management experience and/or customer service
• Sales experience preferred
• Administrative/logistical skills
• Interpersonal skills
• Written & verbal skills
• Ability to multitask
• Personal integrity

Additional Qualifications:

• Ability to multitask, both working independently, and on a team
• Experience in applying analysis to strategy development, coordination and implementation
• Demonstrates exceptional customer service to all constituents consistently
• Ability to adjust to changing priorities from various directives, manage workload changes and impacts including multitasking under stress to meet deadlines.

Language Ability:

• English required
• Spanish preferred

Computer Skills:

• Required: Strong knowledge of Microsoft Office including Word, Excel, Power Point.
• Helpful: MS Access, database mining, web based tools (e.g. Webexone, CRM tools)

 Communication:

• Must possess strong written and oral communication skills.
• Must be able to effectively interact with all levels of the organization.

Environment/Physical Demands:

• Regularly required to sit, stand and walk

The intent of this job description is a summary of the major duties of this position however; you may be expected to perform other duties as assigned by management.

For more information about this job please contact Lydia Ramon

Membership Services Manager

Reports to:
CEO/Interim CEO

Indirect Reports:
Chief Executive Officer

Direct Reports:
Membership Services Coordinator

FLSA Status:

Exempt

Summary:

The Membership Services Manager is responsible and accountable for formulating, implementing and managing all aspects of member recruitment, retention and recovery, marketing plans and activities in an effort to meet the goals of the organization’s strategic plan. This position is responsible for developing and implementing an extensive outreach program and creating a membership plan geared toward effectively serving the current membership, expanding the membership base, as well as recovering former members. The incumbent champions the interests of all stakeholders – members, partner, volunteers, chapter officers, the national staff, and the community The Membership Services Manager is also responsible for working with members to facilitate involvement within the organization. The ideal candidate has a Bachelor’s degree in a relevant field, such as Marketing or Public Relations, with at least 3 years experience in membership marketing and programs, Master’s and/or MBA preferable, fluent in both English and Spanish preferable.

Essential Duties and Responsibilities include the supervising and/or performing the following:

• Develop and execute the annual marketing plan and programs related to membership.
•  Manage and track the renewal process.
•   Manage and track the direct mail activities.
• Manage membership customer services activities.
• Plan and manage membership special events.
• Write and update membership brochure; create and maintain a benefits program that is mission-based and of the highest quality.
• Monitor progress of membership and prepare detailed plans and recommendations for ongoing improvements to the program.
•  Assume lead responsibility for optimal database management, report creation and generation.
• Responsible for/coordinates accurate computerized records of donors and their gift histories.
• Help identify prospects for higher levels of giving.
•  Develop materials and programs to solicit, cultivate and expand current base of members.
• Conduct member service related outreach: including gift acknowledgements, welcome calls, and written correspondence.
•  Ensures timely processing of changes in member records both within the internal database and meeting deadlines for outside processing services.
• Support Chapters in their efforts toward their membership recruitment, retention and recovery.
• Responsible for providing courteous, timely, and accurate resources to members and non-members to maintain a high level of member satisfaction.
• Establish and maintain effective working relationships with other departments.
• Conduct staff appraisals.
• Other duties as assigned. This job description is a summary of the mayor duties associated with the position. However, the candidate may be expected to perform other duties assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

The ideal candidate has:

·         3+ years of experience in progressively responsible membership positions with a proven track record, preferably with non-profit organizations/membership associations

Language Ability:

• Skilled in speaking clearly and persuasively in positive or negative situations and in responding to inquiries in a professional manner.
• Experienced in listening to and interacting with diverse audiences.
• Proficient in interacting and communicating with individuals at all levels of the organization.
• Excellent written communication skills including the correct use of English grammar, spelling, and punctuation.
• Expertise in development and delivery of standup and written presentations.
•  Ability to effectively interact at all levels of the organization, from senior level to all other employment segments, and clients.

Computer Skills:

• Required: Demonstrated mastery of MS Office: Access, Excel, Word, PowerPoint, Outlook.
• Ability to learn enterprise-wide systems now in use or to be used in future.
• Helpful: Ability to evaluate effectiveness of software both in use and for use in this department.
• IT literate: Familiar with using word processing, databases, spreadsheets, project management software and web applications including email, e-marketing, s-surveys, e-discussion groups, social networking

Supervisory Responsibilities:

• Manages and supervises one direct report: Membership Services Coordinator
• Responsible for the overall direction, coordination, and evaluation of this unit.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.