When Multi Cultures and Generations Collide: How to Bridge the Gap


Opening Remarks
Transforming Today’s Diverse Talent into Tomorrow’s Inclusive Leaders

Diversity and inclusion practitioners have the unique but challenging opportunity to orchestrate the efforts of organizations and the individuals within them to create a highly talented and diverse workforce. Efficacy, as outlined in Michael Hyter’s new book, The Power of Choice: Embracing Efficacy to Drive Your Career is a strategic approach to career development providing a framework of shared responsibility for growing organizational talent that can be used by both leaders and individual professionals.

Session objectives:

  • Develop a foundation of knowledge around Efficacy concepts.
  • Explore how to apply those principles to become increasingly more effective as diversity leaders.
  • Identify strategies to accelerate development of today’s diverse workforce.

Plenary Session I
An Overview of the Challenges & Benefits of Having a Multicultural, Multigenerational Workforce

Generations of workers may have different perspectives on issues like work ethic, leadership, and authority. These differences, though subtle, can cause conflict, dissatisfaction, and misunderstanding if not managed well.  On the other hand,  a positive, inclusive work culture can lead to business success by enhancing recruitment, retention and profitability. 

Session objectives:

  •   Leverage similarities to ensure that leaders not only understand these similarities, but create work environments that support them.
  •   Identify strategies to overcome challenges in today’s diverse workforce.
  •   Recognize the right combination of policies and practices key to a productive, engaged, and "age-neutral” workforce.

Breakout Session 1: Strand A
Collaborating Across Generations: Your Road Map to Employee Engagement

Achieving strategic goals can only happen by maximizing your human capital, and that means leading and motivating a range of people. Developing a strategy to fully engage your multigenerational talent and removing barriers to effective collaboration has become a business imperative. 

Today’s workforce has a broader age range, now representing four to five generations, than ever before. These employees express their diversity through a wide range of communication styles, technology usage, career expectations, and more. To achieve competitive advantage, organizations must engage the whole of this diverse workforce in a manner that promotes collaboration, innovation, and productivity.  

Join Mr. Hyter for an insightful interactive conversation into managing the multiple generations that make up today’s workforce.

You will emerge with a greater understanding of:

  •   The business case for generational diversity 
  •   The multiple generations in today’s workforce
  •   Behaviors that contribute to generational stereotyping and friction
  •   Stereotypes vs. generalizations
  •   Techniques for moving from friction to collaboration

Breakout Session 1: Strand B
Cultural Dexterity: Developing Critical Cross-Cultural Competency

The global nature of how we work and interact with others has made cross-cultural competence critical for all aspects of business. Employees and leaders require new awareness and skills to work successfully in multicultural global business environments and minimize inefficiencies caused by cultural misunderstandings.  

Cultural dexterity takes you beyond the "do's and taboos” to address and develop competence along three critical areas of interrelated intelligence: business, emotional, and cultural.  

In this session, participants will:

  •  Define cultural dexterity and its importance in a global business environment.
  •   Explore cross-cultural competencies critical to cultivating successful relationships in the multicultural workplace
  •   Understand cultural barriers to communication
  •  Discuss strategies for effective communication

Plenary Session II:
Connecting the MCMG Dots:  A Discussion of Best Practices, Strategies, and Action Plans

This panel session will offer two perspectives on the role and impact of employee networks. The first is from corporations need for employee networks, and the second is from the leaders that run the employee networks.

This presentation will be a combination of strategy and tactical ideas that you can take back to use at your employee resource groups. Discussions will include the evolution of ERGs and best practices and synergies that are being used in today’s corporate environment. This session will also cover the phases of making ERGs successful, giving you an understanding of the levers to pull and the pitfalls most ERGs fall into. It will be a very interactive forum, so be ready to participate with questions and samples of your own experience. The objective is to be able to walk away with not only strategic and corporate imperatives for the ERGs, but also with tangible ideas you can take back to your groups that will immediately create an impact and a return on your investment.


National Society of Hispanic MBAs